Frequently Asked Questions

Most repairs are completed within 24-48 hours of your service call. For emergency situations, we offer same-day service and can often resolve issues within a few hours.

Our response times depend on:

• Availability of replacement parts
• Complexity of the repair
• Your scheduling preferences
• Emergency vs. standard service request

Our pricing is transparent with no hidden fees. We charge a diagnostic fee of $75 which is applied toward the repair cost if you choose to proceed.

Yes! We stand behind our work with comprehensive warranties:

• 90-day warranty on all labor and services
• 1-year warranty on genuine manufacturer parts
• 30-day warranty on used/refurbished parts
• Lifetime warranty on certain premium repairs

If the same issue occurs within the warranty period, we'll return at no charge to make it right.

We service all major appliance brands and types:

While we prefer that someone be present during the repair for security and communication purposes, we understand that's not always possible.

We offer flexible options:

• Someone over 18 can be present instead of the homeowner
• We can work with property managers or landlords
• For trusted customers, we may arrange service with a key or garage code
• We always call 30 minutes before arrival

We accept multiple convenient payment options:

• Cash or check
• All major credit cards (Visa, MasterCard, American Express, Discover)
• Contactless payments (Apple Pay, Google Pay)
• Financing available for repairs over $500

Payment is due upon completion of service. We'll provide a detailed receipt and warranty information.

This is one of the most common questions we receive. Our honest assessment follows the "50% rule":

Our technicians will always provide honest advice about whether repair makes financial sense. We'll never recommend unnecessary work.

We proudly serve the greater metropolitan area including:

Service area extends approximately 30 miles from our main location. Call us to confirm service availability in your specific area.